Overview
Thank you for shopping at Osmy
If, for any reason, You are not completely satisfied with a purchase, We inviter You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to OSMY Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to OSMY, accessible from
- You means the individual accessing or using the Service, or the company, or other legally entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 7 days
- The Goods are in original packaging
- The Goods are still under warranty Warranty (Selected Product)
The Following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately,
Goods on sale cannot be refunded. This exclusion may not apply
to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Address: Unit No. B2-2-7 Block B2, Second Floor, Canaan Square, 93250 Kuching, Sarawak
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without
actual receipt of the Goods or proof of received return delivery.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of
your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later,
We will send the refund to the gift giver.
Need help?
If you have any questions about our Returns and Refunds Policy,
please contact us:
By email: [email protected]